Consumers today demand service that is both instant and fulfilling, an expectation that extends to government agencies as well. To meet these demands, human and AI collaboration is key. This strategy is known as Human-in-the-Loop, and it enables you to improve CX self-service, cultivate customer loyalty, and lead the way in CX innovation.

This session will help you:

* Grasp the fundamentals of Human in the Loop: what it means, how it operates, and why it matters

* Understand how government agencies are embracing Human in the Loop technology to deliver premium CX while reducing AHT

* Discuss how Human in the Loop supplements and trains advanced Generative AI