Unified @ Scale Summit

In today's interconnected world, trust between citizens and their government is paramount. Yet, building and maintaining trust can be a challenge, especially when it comes to Unified Customer Experience. There are significant gap between how citizens perceive their interactions with government agencies and how those agencies perceive their own CX efforts.

To bridge this gap, governments worldwide are increasingly focusing on improving CX by putting citizens first. By adopting a citizen-centric approach, agencies can streamline services, cut costs, and, most importantly, build trust. Join us at UNIFIED @ SCALE | PUBLIC SECTOR NA on April 17th 2025, hosted by SectorPulse, where industry experts will dive into strategies for enhancing government CX and fostering trust among citizens.

Thursday, April 17, 2025
12:00 PM - 12:15 PM																Opening & Welcome More Info
12:15 PM - 1:00 PM																Public Sector Panel: Government-Driven to Citizen-Driven More Info
1:00 PM - 1:30 PM																Unlocking Trust: The Key to Government-Citizen Relationships More Info
1:30 PM - 1:45 PM																Networking Break More Info
1:30 PM - 2:30 PM																Unified CX - Empowering Citizens with Digital CX More Info
1:45 PM - 2:15 PM																AI/CX for Public Sector NA in 2025 and Beyond More Info
2:15 PM - 2:30 PM																Grab a Coffee Break More Info
2:30 PM - 3:15 PM																Design AI-Powered Unified CX More Info
3:15 PM - 4:00 PM																Elevating Government CX: Lessons from Global Innovations More Info
4:00 PM - 4:15 PM																Closing Remarks More Info

Learn about the X in Unified CX.

Agenda at a Glance

Thank you to our Event Partners!